UX designers, systems thinkers/service designers, content strategists, data / AI engineers, and change managers need to work together on this! Just to name a few.
In my world at IBM we are trying to help clients with organized and structured data — it’s a common roadblock to moving forward with scaling an AI solution or even implementing one. I also spent 8 months on content operations for our Hybrid Cloud Architecture Center and it was successful. They almost nixed the entire center. Imagine that.
My former career led me to work with content strategy in various ways. I'm curious: are standards like DITA still useful in the AI era? Or have they been replaced by something new and improved?
It probably depends on your use case, but I do think DITA still makes sense for AI, at least at scale for complex content. Even some basic XML tagging has helped improve results from my knowledge bases.
UX designers, systems thinkers/service designers, content strategists, data / AI engineers, and change managers need to work together on this! Just to name a few.
I feel like many organizations are heading toward a crisis in this area. I am glad to see structured content awareness rising!
In my world at IBM we are trying to help clients with organized and structured data — it’s a common roadblock to moving forward with scaling an AI solution or even implementing one. I also spent 8 months on content operations for our Hybrid Cloud Architecture Center and it was successful. They almost nixed the entire center. Imagine that.
That sounds amazing! I may want to pick your brain sometime.
Reach out anytime!
My former career led me to work with content strategy in various ways. I'm curious: are standards like DITA still useful in the AI era? Or have they been replaced by something new and improved?
It probably depends on your use case, but I do think DITA still makes sense for AI, at least at scale for complex content. Even some basic XML tagging has helped improve results from my knowledge bases.